Refunds for Woodkraft subscriptions, and returns of materials ordered from suppliers.
Woodkraft plans
- Try every feature of every plan free for 14 days before paying.
- First payment: if your plan isn't right for you, email support@woodkraftgh.com within 14 days of your first payment for a full refund.
- Later payments: nothing is charged automatically, so there is nothing to cancel. Later payments are not refunded except where the law requires, or when a fault on our side stopped you using your plan.
Woodkraft for Suppliers
A supplier can cancel at any time; the plan stays active until the end of the month paid for. Part months are not refunded, except where the law requires.
Orders from suppliers
- Before cutting starts: you can cancel in Woodkraft for a full refund until the supplier marks the order as being cut or prepared.
- Declined or unfilled orders: if the supplier declines the order or can't supply it, you get a full refund automatically.
- Cut-to-size items are made to your sizes and can't be returned unless they are wrong or faulty.
- Wrong, damaged or faulty goods: report them in Woodkraft within 48 hours of delivery or collection, with photos. The supplier replaces them or refunds you. Uncut stock items in their original condition can be returned within 7 days if the supplier's listing says so.
- If you and the supplier can't agree, Woodkraft reviews the order's record and both sides' evidence and makes a decision, without affecting your rights under Ghana's law.
How refunds are paid
Refunds go back through Paystack to the card you paid with, usually within 5 to 10 working days.