How payments work across Woodkraft: the Workshop, Professional and Enterprise plans, the supplier plan, and orders from suppliers.
Who processes payments
All payments are processed by Paystack, a licensed payment service provider, in Ghana cedis, by Visa or Mastercard card, or Apple Pay. Woodkraft does not take mobile money. Woodkraft never sees or stores your card number.
Woodkraft plans
The equivalent of Workshop US$24 a month or US$240 a year, Professional US$59 a month or US$590 a year, and Enterprise US$249 a month or US$2,490 a year. Each payment adds one period to your licence; nothing is charged automatically. Changing plan keeps the time you have already paid for. The cedi price is shown before you pay.
Woodkraft for Suppliers
The equivalent of US$50 a month, with the first month after approval free. Pay for 1, 3, 6 or 12 months by card or Apple Pay; by card, it can also renew itself each month until the supplier stops it in the dashboard. Paystack keeps the card; Woodkraft only keeps a reference to it and the last four digits. Reminders go out before the plan ends, and a listing pauses 7 days after an unpaid end date.
Orders from suppliers
- You pay the order total shown at checkout, including any delivery charge.
- Paystack splits the payment: the supplier receives its share directly, and Woodkraft receives its commission. Woodkraft does not hold suppliers' money.
- The order is confirmed only when Paystack confirms the payment to us directly. Until then the order shows "waiting for payment", and the stock stays held for 30 minutes.
- You get a receipt by email, and by SMS where you've given a number. The supplier issues the tax invoice.
Failed, double and disputed payments
- If money left your card but the order wasn't confirmed, Paystack reverses it automatically, usually within a few working days. If it doesn't, contact us with the reference.
- A payment can only be counted once; duplicates are refunded.
- Before disputing a charge with your bank, please contact us. We can usually solve it faster.
Fraud
Woodkraft and suppliers will never ask you to pay to a personal account, share a code, or "confirm" a payment by sending money. Report anything suspicious to support@woodkraftgh.com. Accounts involved in fraud are suspended and may be reported to the authorities.