Woodkraft connects carpenters, cabinet makers, designers and suppliers. To keep it safe and fair for everyone, this policy sets out what you may not do on the website, in the software, in Woodkraft Cloud or in the marketplace. It forms part of the Terms of Use and the Supplier Agreement.
1. Fraud and payments
- No fake, test or fraudulent orders, chargeback abuse, or payments with cards or wallets you are not allowed to use.
- No asking anyone to pay outside Woodkraft for an order placed in Woodkraft.
- No impersonating Woodkraft, a supplier, a customer or anyone else.
2. Honest listings and reviews
- Suppliers must list real products, true prices, real stock and accurate descriptions, and honour paid orders.
- No fake reviews, ratings or claims, and no misleading use of other companies’ brands.
3. Security and licences
- No probing, scanning or testing the vulnerability of our systems except under the reporting rules in the Security Policy.
- No breaking or bypassing authentication, licence keys, trials or plan limits; no sharing or selling licence keys or accounts.
- No malware, no overloading our services, and no attacks on other users.
4. Data and scraping
- No collecting data from Woodkraft by robots, scrapers or other automated means, including supplier prices and catalogs, without our written permission.
- No using Woodkraft content or data to build a competing product or to train machine-learning models.
- No collecting or misusing anyone’s personal data, and no spam.
5. Content
- No content that infringes someone else’s rights (see the Copyright Policy), or that is unlawful, defamatory, hateful, obscene or threatening.
- No unlawful goods in the marketplace.
6. The law
Use Woodkraft lawfully, including under the Cybersecurity Act, 2020 (Act 1038), the Electronic Transactions Act, 2008 (Act 772) and the Data Protection Act, 2012 (Act 843) of Ghana, and the laws of the place you work.
7. What we do about breaches
We may remove content, cancel orders, hold supplier payouts while we investigate fraud, suspend or close accounts, revoke licence keys, and report unlawful activity to the authorities. Where we can, we tell you why and give you a chance to respond.
8. Reporting
To report a breach of this policy, email support@woodkraftgh.com with the subject "Abuse report" and what you saw.