Woodkraft is a product of Scope Interior, a business registered in Ghana, based in Accra, Ghana ("Woodkraft", "we", "us"). Contact: support@woodkraftgh.com. This policy explains what personal data Woodkraft collects, why, and your rights. Our full approach under Ghana's law is in the Data Protection Policy.
What stays on your computer
Your models, jobs, parts, prices, clients, quotes and business details are processed and stored on your computer: in the app's storage and, inside SketchUp, in the model file. We don't receive them unless you turn on cloud backup.
What we collect, and why
- Account: your email address, and optionally your name and phone number, to sign you in and contact you about your account. We record when and from which IP address you sign in, to protect your account.
- Identity: everyone who opens an account gives an official ID (a Ghana Card, a passport or another), with a photo of it: its type, number, country, expiry date and the name on it. We use it only to check that each account belongs to a real person and to prevent fraud. It is kept encrypted, only Woodkraft's checking team can see it, and every look at it is logged.
- Licences: your name, email, your plan and the date it is paid until, your licence id and an anonymous installation id, to issue and renew keys.
- Orders: what you ordered, from which supplier, delivery details, and the order's progress. The supplier receives what it needs to fulfil the order.
- Payments: Paystack collects your card details under its own privacy policy. We receive the result, amount and reference, never your card number.
- Suppliers: business details, staff names and emails, and records of catalog, stock and order changes, to run the marketplace and prevent fraud.
- Notifications: your email and phone number, to send sign-in codes, receipts and order updates.
- Currency: once, when online, Woodkraft asks a country-lookup service (geojs.io, with ipwho.is as a backup) which country your connection is in, to suggest your currency. That service sees your IP address. We keep only the country code, on your computer.
- Insights: combined, anonymous figures about materials priced in Woodkraft, which never identify you.
Who processes it for us
Cloudflare (hosting and database), Paystack (payments), Resend (email) and Hubtel (text messages). They act on our instructions or, for Paystack, under their own licence and policy. Some of them store data outside Ghana with safeguards required by law.
What we don't do
No advertising, no selling of personal data, no tracking of how you use the app.
How long we keep it
Account data while your account is open and 12 months after, and the same for your ID document; order and payment records for 6 years for tax and accounting; sign-in records for 12 months; the audit log for as long as the platform runs, because it proves the records weren't altered.
Your rights
You can ask for a copy of your data, for it to be corrected or deleted, or object to how it is used, by emailing support@woodkraftgh.com. We answer within 21 days. You can also complain to the Data Protection Commission of Ghana.